Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive shipping?
We use specialized eco-friendly insulation and custom-fitted structural inserts to keep your plants secure. During winter months, we include complimentary heat packs to prevent cold damage during transit.
What is your return policy for live plants?
We offer a 30-day 'Live Arrival Guarantee.' If your plant arrives damaged or in poor health, simply send us a photo within 30 days of delivery, and we will send a replacement or issue a full refund.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure our plants spend the minimum amount of time in transit and arrive in peak condition.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number. Please allow 24-48 hours for the carrier to update the tracking status.
Are your pots and planters included?
Most plants are shipped in nursery grow pots unless the product description specifically states that a decorative ceramic or terracotta planter is included in the set.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.