Returns & Exchanges
At Rousseau Plant Care, we want your indoor garden to thrive; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on all non-perishable supplies and a 7-day health guarantee on live plants.
Initiate Your Request
Contact our support team within the eligible timeframe with your order number and a brief explanation of the return.
Documentation & Photos
For live plants, please include clear photos of the foliage and soil to help our horticulturists assess the health of your specimen.
Pack with Care
Securely place the items in their original packaging, ensuring that pots and tools are well-protected to prevent damage during transit.
Ship and Refund
Affix the provided shipping label and drop the package at any authorized carrier location; your refund will be processed once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing